Voice UX's mission is to analyze data and improve the user experience of a product, or website, under development what is called a VUI (Voice User Interface). These voice control interfaces are already very present among users. We are talking here about Siri at Apple, for example
Today, voice interactions are becoming more and more common. Indeed, this technology makes it possible to be less exposed to the fatigue and damage caused by a screen.
The role of Voice UX is to help companies develop and improve their language application through a very concrete process.
In order to make the user experience more pleasant and fluid, it will create a voice interface that is customized and adapted to the company. This interface must be more conventional, like a real conversation. It must also be user-centric.
The creation of this interface (VUI) is called voice design. Its goal is to make the communication between the user and the interface as natural as possible. It should not feel like talking to a robot. To do this, the voice UX will have to study all types of people.
Some, for example, will prefer Amazon Alexa, because there is the possibility to give it a name (unlike Google home, which starts by saying "Ok Google"). This feature makes the interface more human.
Indeed, as human beings, we have emotions, and we tend to associate them with everything, even with our devices such as our phones, or our computers.
The design of the conversational interface therefore rests on the shoulders of the voice designer.
You have a media, communication, or other company, and you want to improve your VUI? UNE® takes care of recruiting a competent and qualified Voice UX.